Automatic discounts: 10% off entire order / Minimum purchase of €80.00 AND F-4 PHANTOM CALENDAR AS A GIFT

Shipments and Returns

Your Pack Shipment
Packages are generally dispatched within 3 days after receipt of payment and are shipped via ELTA (Hellenic Posts) with tracking and drop-off without signature, with a link to track your package online.Orders are shipped Tuesday through Friday. Time in transit varies by the location of shipping address, but is generally 1 to 6 business days for Europe and 6 to 20 business days for rest of world.

Outside the European Union:The products are sent registered via Greek postal within 5-10 working days.Depending on the country, there may be extra charges arising out of import duties, exchange, customs clearance or other special charges for which the company assumes no responsibility.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

ELTA * Track An Item http://www.elta.gr/en-us/personal/tracktrace.aspx


Returns
Returns and Changes to pathes, decals, paper products, books and hats are not accepted.
For items shipped incorrectly the replacement items will be shipped using the EXACT same method as you entered on your order and will be replaced immediately without any charge..

For credit or replacement of refundable items, the merchandise must be returned within 30 days from the date of shipment. All returned merchandise must be in the original "NEW" condition along with packaging (example: warranty information, instructions, box, etc...) A restocking fee may be applied. Returns received by us that are the result of not being claimed by the receiver will not be reshipped unless the original shipping amount is paid again.

For Clothes Only
We do not refund the shipping costs to you or the shipping costs for you to return the item to us. Most returns can be credited within 7 business days of receipt. If you wish to exchange an item, please place a new order for the item and indicate in your special notes it is for an exchange. If possible, we will do our best to discount shipping on these orders and remove as much of the handling fees as possible. This will be done once the order is placed. You will not see the credit when you check out but, if it is applicable, you will see the credit towards your shipping charges via a follow-up email. This will save time and get the replacement item to you as quickly as possible. We do not keep enough credit card information on file to run a new charge. We only keep enough information to issue a credit on returned merchandise. By placing a new order, you have a new order number for the exchange. Again, if you need a different size or item, a new order must be placed for this item. Replacements are not processed unless a new order is placed online.

For credit or replacement of refundable items, the merchandise must be returned within 30 days from the date of shipment. All returned merchandise must be in the original "NEW" condition along with packaging (example: warranty information, instructions, box, etc...) A restocking fee may be applied. Returns received by us that are the result of not being claimed by the receiver will not be reshipped unless the original shipping amount is paid again.

Note: We reserve the right to replace, repair, or refund your money. This return policy is only for items that are returned in new, unused condition.

In the event that you need to return an item, please follow these directions:

1. Include a copy of the emailed receipt, order number, and name along with instructions for our return department (e.g. credit, refund, or exchange).
2. Return package via Post Office (insured), FedEx, or UPS to our mailing address

IcarusWorkshop: Returns
Kinourias 96
Glyfada 165 61
Greece

IMPORTANT: All claims regarding missing or damaged items must be made within 24 hours of receipt of shipment. NO EXCEPTIONS. Items damaged due to customer abuse or negligence will not be accepted for return. Washed or worn items will not be accepted for return. If a customer returns a washed or worn item it will not be accepted and the merchandise will be held until the customer arranges to have the item or items picked up and shipped back to the customer. Items smelling of smoke, of any type (cigarette, cigar, cooking, fire, exhaust, etc.) or any other unacceptable odor, may not be returned because they will not be eligible for any credit.